Refund policy

1. General

Welcome to HotSlice managed by RAJU SUNHERIYA. By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before placing any order.

2. Eligibility

  • The website is available for individuals 18 years or older.

  • By placing an order, you confirm that you are legally capable of entering into a binding contract.

3. Orders & Payments

  • Orders can be placed online for food and beverages as listed on our website.

  • All prices are inclusive of applicable taxes, unless otherwise stated.

  • We accept online payments (UPI, cards, wallets) and cash on delivery (if available).

  • Once confirmed, orders cannot be modified.

4. Delivery & Pickup

  • Delivery is available within specific serviceable areas of Sarangpur, Madhya Pradesh.

  • Delivery times are estimates and may vary due to traffic, weather, or operational constraints.

  • Customers may also choose the self-pickup option from our restaurant.

5. Return & Refund Policy

  • At HotSlice, all sales are final.

  • Once an order is placed and confirmed, no cancellation, return, or refund will be accepted.

  • Customers are requested to carefully check their order before confirming.

6. Food Quality & Liability

  • We ensure that all food is prepared fresh and hygienically.

  • HotSlice will not be liable for any allergic reactions or health issues caused due to undisclosed allergies.

  • Customers are responsible for verifying ingredients if they have specific dietary restrictions.

7. Intellectual Property

  • All content on this website (logos, images, text, menu, designs) is the property of HotSlice and cannot be used without prior written permission.

8. Limitation of Liability

  • We strive to provide accurate menu details and timely service; however, availability may vary.

  • HotSlice will not be responsible for service interruptions, delays, or losses caused by events beyond our control.

9. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Rajgarh, Madhya Pradesh.